Kupoon.com

FOR IMMEDIATE HIRING

CUSTOMER SERVICE REPRESENTATIVES
QUALIFICATIONS:
• Has completed at least two (2) years of college
• Strong English verbal communication skills, including active listening
• Computer literate and proficient in typing
• Willing to work during night shifts and extended hours
• Focused and patient in handling customer concerns
• Enthusiastic, prompt, and courteous
• High tolerance for stress
• Pleasant disposition
• Excellent judgment skills

Work Locations: ePLDT Ventus Jupiter - Makati City
ePLDT Ventus Iloilo

TECHNICAL SUPPORT REPRESENTATIVES

QUALIFICATIONS:
•    Has completed at least two (2) years of College
•    Graduate of a Computer-related course (CompSci, IT, CoE) or holds an Associate Technical Degree
•    Strong English verbal communication skills, including active listening
•    Computer literate and proficient in typing
•    Willing to work during night shifts and extended hours
•    Focused and patient in handling customer concerns
•    Enthusiastic, prompt, and courteous
•    High tolerance for stress
•    Pleasant disposition
•    Excellent judgment skills
•    Has excellent analytical and probing skills

Work Location: ePLDT Ventus Libertad - Mandaluyong City

CUSTOMER SERVICE REPRESENTATIVES - SALES

QUALIFICATIONS:
•    Has completed at least two (2) years of College
•    Telemarketing/Sales experience preferred but not required
•    Good disposition towards work
•    Can work with minimal supervision
•    Strong English verbal communication skills, including active listening
•    Possesses good persuasion skills, enthusiastic, spontaneous and creative
•    Can work well in a team
•    Proven ability to handle stress well and work under pressure
•    Willing to work on shifts/graveyard hours

Work Location: ePLDT Ventus Libertad - Mandaluyong City

INBOUND SALES REPRESENTATIVES - Outbound

QUALIFICATIONS:
•    Has completed at least two (2) years of College
•    Strong English verbal communication skills, including active listening
•    Computer literate and proficient in typing
•    Willing to work on during night shifts and extended hours
•    Customer focused and patient in handling customer concerns
•    Enthusiastic, prompt and courteous
•    High tolerance for stress
•    Pleasant disposition
•    Excellent judgment skills

Work Location: ePLDT Ventus Libertad - Mandaluyong City

CUSTOMER SERVICE REPRESENTATIVES/
TECHNICAL SUPPORT REPRESENTATIVES
(Non-Voice Campaign)

QUALIFICATIONS:
•    Has completed at least two (2) years of College
•    Customer Service/Technical Service experience preferred but not required
•    Graduate of a Computer-related course (CompSci, IT, CoE) or holds an Associate Technical Degree
•    Computer-literate and proficient in typing
•    Strong English communication skills
•    Background in Web Hosting, FTP, Telnet, Unix, Apache, DNS, POP, SMTP, other email clients
•    Willing to work during night shifts and extended hours

Work Location: ePLDT Ventus Fort - Taguig City

CUSTOMER SERVICE REPRESENTATIVE
(Project Based)

QUALIFICATIONS:
•    Under Grad 1st year college of any course
•    Able to express self
•    Preferably can do sales and/or conversant
•    Good communication skills
•    Willing to work on graveyard shift, shifting schedule, weekends and holidays
•    Willing to accept project based contract
•    Willing to work in Sampaloc

Work Location: ePLDT Ventus Sampaloc - Manila

CUSTOMER SERVICE REPRESENTATIVE
(Local Accounts)

QUALIFICATIONS:
•    Graduate of any 2 year course with 1 year work experience
•    Average English communication skills
•    Preferably with strong analytical, sales, ticketing and reservation experience
•    At least 6 months Airline, Hotel, Travel Agency, Shipping or Tourism background

Work Location: ePLDT Ventus Sampaloc - Manila

TECHNICAL SUPPORT REPRESENTATIVES (Project-Based)

QUALIFICATIONS:
•    Has completed at least two (2) years of College
•    Graduate of a computer related course is an advantage
•    Strong English verbal communication skills, including active listening
•    Computer literate and proficient in typing
•    Willing to work during night shifts and extended hours
•    Customer focused and patient in handling customer concerns
•    Enthusiastic, prompt and courteous
•    High tolerance for stress
•    Pleasant disposition
•    Excellent judgment skills

Work Location: ePLDT Ventus Iloilo

CAREER OPPORTUNITIES

ePLDT Ventus Head Office

ENTERPRISE SYSTEMS SECURITY ENGINEER
(Database and Operating System)

FUNCTIONAL QUALIFICATIONS:
•     Bachelor’s Degree in Computer Engineering or any related 4-year course
•     Minimum of 1 year work related experience
•     Background on network and systems security standards (advantage not required)

ESSENTIAL DUTIES AND RESPONSIBILITIES:
•     Implement and maintain Information Security procedures to support the current ePLDT Ventus Inc Information Security Policy.
•     Monitor and maintain levels of compliance to the Information Security elements of the IT Service Group.
•     Extensive research is also an important function of this position.
•     Encrypt and transmit data and erect corresponding firewalls.
•     Manage backup, security and user help systems

ENTERPRISE SYSTEMS ADMINISTRATOR

QUALIFICATIONS:

MINIMUM QUALIFICATIONS:
•     Advanced knowledge with Systems Analysis and Design proficiency
•     Advanced knowledge with Network and Telephony Design and Management
•     Basic knowledge for Database Administration and Programming and Development
•     Good comprehension skills and can communicate well with team and other departments
•     Good disposition towards work
•     Can work with minimal supervision
•     Very good time management
•     Can work with minimal supervision
•     Proven ability to handle stress well and work under pressure
•     Willing to work on shifts/graveyard hours

FUNCTIONAL QUALIFICATIONS:
•     Bachelor’s Degree in Computer Science or Electronics and Communications Engineering or other degree in Math and Sciences
•     Minimum of 2 years work experience in I.T. with 4 years work experience as Information Specialist
•     Ensures 24 x 7 ITS Service desk team is able to manage and consistently achieve the Service Level targets in IT Operations support
•     Required Certification: Microsoft Certified Systems Administrator (Messaging) or Microsoft Certified Systems Administrator (Security) or an equivalent 1 year experience in Systems Administration.

RECRUITMENT MANAGER

QUALIFICATIONS:
•     Minimum 5 years experience in HR in a Call Center industry, 2-3 years of which includes a supervisory or a senior role
•     Mastery of Recruitment Management, interview/screening tools
•     Training or presentation experience/training/facilitation skills
•     Ability to coach and motivate
•     Proven ability to handle multiple priorities/ever changing work environment
•     History of meeting tight deadlines and results oriented
•     Demonstrated leadership skills
•     Drive/manage change in operations environment including demonstrating to key stakeholders the value of pre-hire process improvements.
•     Apply assessment knowledge to create valid, fair pre-hire assessments that are resistant to manipulation
•     Display expert understanding of the principles of psychometric theory, test development and the links between assessments and employee performance
•     Demonstrate ability to analyze current recruiting/selection practices and implement changes based on performance, site input and client/program priorities
•     Manage and motivate project staff composed of individuals from various client and project groups, representing various cultures
•     Achieve results through cross-cultural and cross-department teams
•     Communicate effectively, show sensitivity to cultural and political issues, and deal effectively with conflicts while maintaining a focus on results
•     Interact well with others at varying organizational levels and represent in a professional manner with clients and outside organizations
•     Adapt to rapidly changing business requirements and needs
•     Demonstrable proficiency using Microsoft Office Suite, Statistical Package for the Social Sciences and Microsoft Project
•     Must possess excellent analytical and writing skills
•     Must be able to maintain confidentiality, demonstrating integrity and ethical behavior
•     Must be independent, flexible, creative and motivated
•     50% + travel is required
•     The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
•     The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
•     Domestically and internationally as needed to support clients/projects

HR REPORTS SPECIALIST

QUALIFICATIONS:
•     1 - 3 years experience with various analytic software tools including Excel
•     1 - 3 years strong analytical background, proven experience in analyzing statistical data
•     Graduate of any Bachelor’s degree in a Business related field or equivalent preferred
•     Works well as a team member
•     Able to work independently with minimal supervision
•     Strong orientation to achievement of specific objectives
•     Very detail oriented
•     Ability to be mentored and eventually can become a mentor
•     Ability to make informed decisions and recommendations as empowered to do so
•     Excellent written and verbal communication skills
•     Proven ability to work well with various levels of management within ePLDT Ventus and their clients

ePLDT Ventus Dumaguete

IT SPECIALIST

QUALIFICATIONS:
•     Graduate of Computer Science, Information Technology or Engineering course
•     2-year IT related courses are also qualified
•     Knowledge in handling LAN/VOIP/Windows Servers
•     6 months to 1 year experience with IT related tasks, preferably in the call center industry.
•     Willing to work during night shifts and extended hours
•     Enthusiastic, prompt and courteous
•     High tolerance for stress
•     Pleasant disposition

OTD Officer/Training Specialist

QUALIFICATIONS:
•     College degree holder of any course
•     Minimum 1-year experience in Call Center Operations
•     Completion of Program Trainer Certification (when applicable)
•     Training or presentation experience
•     Coaching experience required
•     Computer proficient, with experience using Microsoft platform applications; moderate typing speed and accuracy
•     Proficient in written/oral communication in the language required by client-customer
•     Coaching and feedback fundamentals
•     Effective presentation and interpersonal skills
•     Intermediate analytical skills
•     Basic knowledge on Call Center Fundamentals
•     Proven ability to handle stress well and work under pressure
•     Exudes team-player-related characteristics
•     Willing to work on shifts/graveyard hours

Call: 884-6111
Email: recruitment@epldtventus.com

Bring your resume to:
Mezzanine Level, PLDT Ramon Cojuangco Bldg.,
Legaspi cor. Dela Rosa Sts., Makati City