Kupoon.com

Bank Pembangunan Malaysia Berhad is a leading Development Financial Institution (DFI) mandated to provide medium to long-term financial assistance to 3 main sectors. i.e. infrastructure, maritime and technology.

We believe in strengthening our human capital and value our work force as the engine that drives the growth and expansion of our company. Due to our progressive plans, we invite young, qualified Malaysians to apply for the following position:

IT TECHNICAL SUPPORT STAFF (HELPDESK)

Responsibilities :

- To provide technical support in problem troubleshooting, in hardware (PC/network printer/scanner,etc) & software (OS/business application/desktop automation,etc), including all related installation & configuration required.
- To perform necessary update especially patches on all desktops to ensure it always up-to-date, including updating antivirus pattern.
- To perform remote/online & onsite support & troubleshooting.
- To perform distribution of computer asset.
- To attend & resolve problems or incidents logged in the IT helpdesk within the stipulated SLA.
- To prepare daily/weekly/monthly reports on the cases attend.
- To ensure all problems & solutions (steps taken) to rectify the problems to be properly recorded & documented for future reference.

Requirements :

- Posses at least SPM certification (with credit) or Diploma in IT related fields.
- Familiar & have hands on experience (at least 2 years) on Windows environment, particularly on Windows XP,Vista & 7.
- At least 2 years hands on experience & skills in handling daily desktop environment & printing, including office automation application.
- Familiar in desktop hardware architecture.
- Friendly in assisting & solving user’s problem through phone.
- Able to go extra miles in fulfilling duties.
- Eager to explore new things, resourceful, independent & can perform work with minimal supervision.
- Experience working in helpdesk environment including managing problem is a plus.

SERVER OPERATOR

Responsibilities :

- To manage day-to-day Data Centre (DC) operation & monitoring of all related DC infrastructure availability such as UPS, precision air-conditioning, CCTV, security access, etc, including servers, storage & network appliances.
- To ensure any faulty warning or alert are being attended accordingly through given procedures and guidelines or to be escalated for further action in a timely manner.
- To ensure routine backup process & any batch processing are done smoothly & completely according to schedule, manual & guideline given.
- To ensure security control of access to Data Centre is being strictly monitored, and a proper recording of visitors access to be done.
- To ensure proper housekeeping & cleanliness of the Data Centre.
- To be the first-tier support of any problem related to servers, storage, network appliances, etc.
- To ensure all day-to-day activities, problems and troubleshooting to be properly recorded & documented.

Requirements :

- Posses at least SPM certification (with credit) or Diploma in IT related fields
- Familiar & have hands on experience (at least 2 years) on Windows environment troubleshooting, particularly on Windows XP, Vista, 7 & 2003 server.
- Knowledge on server hardware architecture, Unix operating system environment & basic networking.
- Able to go extra miles in fulfilling duties.
- Eager to explore new things, resourceful, independent & can perform work with minimal supervision.
- Willing to work in shift, including flexible working hours, during weekends & public holiday (if required).
- Experience working in data centre operation including handling backup processing is a plus.

We offer a competitive remuneration package to the successful candidate and if you meet the above criteria, we welcome you to e-mail or write in giving a detailed resume together with a recent passport size photograph before 10 March 2010 to:

GROUP HUMAN RESOURCE DEVELOPMENT
BANK PEMBANGUNAN MALAYSIA BERHAD
Level 20, Menara Bank Pembangunan
Bandar Wawasan,
1016, Jalan Sultan Ismail,
50724 Kuala Lumpur

(Att: Puan Maya Elisa Shahban)
Fax: 03-2698 4395